1. Agreement to these terms
These Terms and Conditions govern access to the TRIUDS website and the purchase or use of our business automation and digital operations services. By submitting a project request, accepting a proposal, paying an invoice, authorizing work, or using a delivered service, the customer confirms that it has read and accepted the Terms in effect for that engagement.
A signed statement of work, proposal, order confirmation, invoice, or other written project document may contain additional terms. If a direct conflict exists, the signed or expressly accepted project document controls for that project. Website descriptions are general information and do not create a commitment to deliver a particular feature, result, integration, timeline, or performance level unless included in the agreed scope.
The customer represents that the person approving work has authority to act for the identified business. Services are intended for lawful business use by adults and legally organized entities.
2. Services and project scope
Services may include AI business assistant setup, no-code automation, customer support automation, document workflows, reporting dashboards, lead management workflows, internal knowledge bases, digital operations optimization, project management system setup, business data organization, AI workflow optimization, and monthly automation support.
Each engagement will be defined by a written scope or confirmed service selection. The scope may identify deliverables, assumptions, customer dependencies, supported tools, access requirements, timeline estimates, review stages, and exclusions. A price shown for a standard service applies to the described base scope. Requirements discovered after work begins may require a written change, revised timeline, or additional fee.
TRIUDS may recommend third-party software, but the customer decides whether to use it. Availability, pricing, policies, limitations, outages, and changes made by third-party providers are outside our control. Unless expressly stated, third-party subscriptions, usage charges, transaction fees, licenses, devices, and data purchases are not included in our service price.
Delivery dates are estimates unless a project document expressly states that a date is guaranteed. Delays in access, approvals, source materials, decisions, third-party services, or customer feedback may move the delivery schedule.
3. Customer responsibilities
The customer will provide timely and accurate information, lawful access to relevant systems, a primary decision-maker, and reasonably prompt review of project materials. The customer is responsible for backing up important data before system changes, maintaining appropriate accounts and licenses, reviewing configuration choices, testing the delivered workflow in its own environment, and training or informing its users as needed.
The customer must not ask us to build or operate a system for unlawful surveillance, discrimination, deception, unauthorized access, spam, credential theft, infringement, or other illegal or harmful activity. The customer must have the right to provide all data, content, documents, credentials, instructions, and system access used in the project. Regulated, highly sensitive, or restricted data must not be provided unless the requirement is disclosed and expressly accepted in writing before access.
Automated and AI-assisted systems require human oversight. The customer remains responsible for business decisions, customer communications, legal compliance, accounting treatment, employment decisions, and other consequential uses of outputs. Unless explicitly agreed, the services are not legal, tax, medical, financial, or compliance advice.
4. Fees, invoices, taxes, and changes
Fees are stated in U.S. dollars unless a written project document says otherwise. Payment timing, deposits, milestones, and accepted methods will appear on the proposal or invoice. The customer is responsible for applicable sales, use, withholding, or similar taxes, excluding taxes based on our net income. Bank, currency conversion, or platform fees charged to the customer are the customer's responsibility.
Work may pause if an invoice becomes overdue or if a required customer dependency remains unavailable. A pause can affect scheduling and may require a revised completion estimate. Monthly support renews only under the written arrangement agreed with the customer. Additional tasks outside the included support scope require approval before they are performed.
A customer-requested scope change must be described clearly enough to estimate its effect. We may provide a revised fixed fee, an additional item, or a separate proposal. No material change is binding until accepted by both sides in writing.
5. Intellectual property and permitted use
Each party retains ownership of materials it owned or developed independently of the project. The customer retains ownership of its business data, brand materials, documents, processes, and content. TRIUDS retains ownership of its general methods, know-how, reusable structures, templates, documentation formats, non-customer-specific logic, and tools developed outside the customer's unique deliverables.
After full payment, the customer receives the rights stated in the project document to use the final customer-specific deliverables for its internal business operations. If no separate license is stated, the customer receives a nonexclusive, perpetual right to use the delivered customer-specific configuration and documentation for its own operations. Third-party materials remain subject to their own licenses.
The customer grants TRIUDS a limited right to use supplied materials only as needed to perform, document, support, and secure the engagement. We will not publish the customer's name, confidential project details, or branded materials as a case study without permission.
6. Confidentiality
Each party may receive nonpublic business, technical, financial, or operational information from the other. The receiving party will use confidential information only for the engagement, protect it with reasonable care, and disclose it only to people who need it and are bound by suitable obligations. Confidential information does not include information that becomes public without breach, was already lawfully known, is received lawfully from another source, or is independently developed without use of the confidential information.
If disclosure is legally required, the receiving party may disclose the required portion and, when legally permitted, will provide reasonable notice.
7. Acceptance, warranties, and support
The customer should review deliverables promptly and identify a specific material issue within the review period stated in the project document, or within ten business days if no period is stated. We will use reasonable efforts to correct a reproducible issue that causes the deliverable not to match the agreed scope. New preferences, changed requirements, third-party changes, unsupported uses, or modifications made by others are not defects in the original scope.
Services are provided using reasonable professional care. Except for an express written commitment, the website and services are provided “as is” and “as available.” We do not warrant uninterrupted operation, compatibility with every future third-party change, error-free AI output, a specific revenue result, a specific cost saving, or the elimination of every manual task.
8. Limitation of liability
To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profit, lost revenue, lost opportunity, loss of goodwill, or loss of data, arising from the website or services, even if advised that such loss could occur.
To the fullest extent permitted by law, TRIUDS's total liability arising from a specific engagement will not exceed the amount paid to TRIUDS for the service giving rise to the claim during the six months before the event. This limitation does not apply where liability cannot legally be limited. The customer is responsible for maintaining backups and for reviewing consequential automated actions before production use.
9. Suspension, termination, and general provisions
Either party may terminate an engagement as permitted by the applicable project document. We may suspend or terminate work for material nonpayment, unsafe or unlawful instructions, unauthorized system access, repeated failure to provide necessary dependencies, or a material breach that is not corrected after reasonable notice. On termination, the customer must pay for completed work, approved commitments, and noncancelable costs through the effective termination date.
Neither party is responsible for delay caused by events beyond reasonable control, including infrastructure outages, natural events, governmental action, labor disruption, widespread network failure, or material third-party platform interruption. The affected party will use reasonable efforts to reduce the impact.
If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. The customer may not transfer an engagement without written consent, except as part of a lawful business reorganization or sale of substantially all relevant assets. Electronic approvals and records may be used to form and administer the agreement.
These Terms are governed by the laws applicable to the business address below, without regard to conflict-of-law principles, unless a mandatory law requires otherwise. The parties will first attempt in good faith to resolve a dispute through direct written communication.